Privacy policy
Last updated: 25/10/2026
Sabr & Tears is a trading name of Kiran Ishfaq, a sole trader based in the United Kingdom. We sell grief journals and pens through our online store, which is powered by Shopify.
We are the data controller of your personal information under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy explains what information we collect, why we collect it and the rights you have.
Information we collect
- Contact details: your name, email address, phone number, billing address and delivery address.
- Order details: the products you buy, your order history, returns and refunds.
- Payment details: payments are processed securely by Shopify and its payment partners. We never see or store your full card number.
- Account details: if you create an account, your login details and preferences.
- Messages: anything you send us by email, through our website or on social media.
- Device and usage information: your IP address, browser, device type and how you use our website, collected through cookies.
A note on what you share with us
Our journals are made for people who are grieving, and some of you may share personal stories or details about someone you have lost when you contact us. We hold anything you share with care, use it only to reply to you and will never publish or share it without your permission.
How we use your information
- To process and deliver your order, handle returns and provide customer support, because this is needed to fulfil our contract with you.
- To send you order and delivery updates, for the same reason.
- To send newsletters, waitlist updates and offers, but only if you have signed up or opted in. You can unsubscribe at any time using the link in our emails. We rely on your consent for this.
- To prevent fraud, keep our website secure and improve how it works, which is in our legitimate interests.
- To keep financial records and meet our tax obligations with HMRC, because the law requires it.
Who we share your information with
We will never sell your personal information. We only share it with trusted providers who help us run our shop:
- Shopify, for our website, checkout and payments
- Royal Mail, so they can deliver your order and send you tracking updates
- Our email marketing provider, if you subscribe to our emails
- Social media and advertising platforms such as Meta and TikTok, only where you have accepted marketing cookies
- Professional advisers such as an accountant
- Authorities, where we are required to by law
Shopify
Our store is hosted by Shopify, which processes personal information to provide and improve its services. You can read how Shopify uses your information in the Shopify Privacy Policy at https://www.shopify.com/legal/privacy and exercise certain rights through the Shopify Privacy Portal at https://privacy.shopify.com/en.
International transfers
Some of our providers, including Shopify, may store or process your information outside the UK. When this happens, appropriate safeguards are in place, such as UK adequacy regulations or the UK International Data Transfer Agreement.
Cookies
We use cookies to make our website work, remember what is in your basket, understand how visitors use the site and, with your consent, show you relevant adverts. You can manage your choices through our cookie banner or your browser settings.
How long we keep your information
- Order and financial records: up to 6 years, to meet HMRC requirements.
- Marketing details: until you unsubscribe.
- Messages: only for as long as we need them to help you.
Your rights
Under UK data protection law you have the right to:
- ask for a copy of the personal information we hold about you
- ask us to correct anything that is wrong or incomplete
- ask us to delete your information
- ask us to restrict or stop using your information
- object to us using your information, including for marketing
- ask for your information to be transferred to another organisation
- withdraw your consent at any time, where we rely on it
To make a request, email us at hello@sabrandtears.co.uk. We will reply within one month and may need to confirm your identity first. There is no charge.
Children
Our products are sold to adults aged 18 and over. If you believe a child has given us their personal information, please contact us and we will delete it.
Keeping your information safe
We use secure, trusted platforms to protect your information. No system is completely secure, so please avoid sending sensitive details such as card numbers by email or social media.
Complaints
If you are unhappy with how we have handled your information, please contact us first so we can put it right. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.
Changes to this policy
We may update this policy from time to time. Any changes will be posted on this page with a new "Last updated" date.
Contact us
Sabr & Tears
Kiran Ishfaq, sole trader
Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FA, United Kingdom