Shipping policy

UK delivery is free on every order. All orders are sent by Royal Mail Tracked 48.

Dispatch and delivery timescales

We aim to dispatch orders within one to two working days. Once dispatched, UK delivery usually takes two to three working days. Delivery may take a little longer at busy times of year, such as launch periods and the run-up to Christmas. Deliveries to some remote areas, such as the Scottish Highlands and islands, may take a little longer.

You will receive an email when your order has been dispatched, with your tracking link so you can follow its journey.

Your delivery address

Please check your delivery address carefully at checkout. If an order is returned to us because the address was incorrect or incomplete, or because it was not collected, we will contact you to arrange redelivery. Additional postage may be charged for redelivery.

International delivery
We currently ship within the UK only. If you're outside the UK, please get in touch at hello@sabrandtears.co.uk and we'll do our best to help. International orders may be subject to import duties and taxes, which are the responsibility of the customer.

Lost or delayed parcels

If your order has not arrived within 10 working days of dispatch, please email hello@sabrandtears.co.uk with your order number. We will look into it with Royal Mail and, if your parcel is confirmed lost, send a replacement or give you a full refund.

Your order is our responsibility until it is delivered to you. If it arrives damaged, please see our Refund Policy.