Refund policy
Refund Policy
Changed your mind?
You can cancel your order within fourteen days of receiving it, without giving a reason. To cancel, please email hello@sabrandtears.co.uk with your order number. You then have a further fourteen days from telling us to send your item back.
Returning your item
Please return items in their original condition and packaging, along with any box or insert they came with. You are welcome to open and look at your item, as you would in a shop. If an item has been used, written in or damaged, we may reduce your refund to reflect this.
We don't currently offer international shipping as standard. Any international order arranged with us directly is a one-off and is non-returnable, unless the item arrives faulty or damaged. This does not affect your statutory rights.
Sabr Sets
Our Sabr Set is sold as a bundle, so if you change your mind, please return both the journal and the pen together.
Seeds of Sadaqah
The marigold seeds included with each journal are a complimentary gift. If you return a journal, please include the seed packet if it is unopened. We are unable to offer refunds or replacements if seeds do not grow, as germination depends on conditions outside our control.
Return address
Please send returns to:
Kiran Ishfaq / Sabr & Tears
Unit 174710, Courier Point
13 Freeland Park, Wareham Road
Poole, Dorset
BH16 6FH
United Kingdom
We recommend using a tracked service and keeping your proof of postage, as we cannot be responsible for returns lost in the post.
Return postage
If you are returning an item because you have changed your mind, the cost of return postage is yours. If your item arrived faulty, damaged or incorrect, we will cover the cost. Please email us before sending it back so we can arrange this with you.
Your refund
We will refund you within fourteen days of receiving your return, or of you showing us proof of postage, whichever comes first. Refunds are made to your original payment method.
Faulty, damaged or incorrect items
If your order arrives faulty, damaged or incorrect, please email us with your order number and photos as soon as possible, ideally within forty eight hours of delivery, so we can put things right quickly. We will arrange a replacement or a full refund at no extra cost to you. This does not affect your statutory rights under the Consumer Rights Act 2015.
Contact us
If you have any questions about returns, please email hello@sabrandtears.co.uk and we will be happy to help.